Return Policy

Ecommerce

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 30 days of your purchase. The Red Balloon does not offer any product warranties; all warranties are offered by manufacturers. See product manuals for specifics.

Please email support@redballoontoystore.com with your purchase # to request a refund. We will reply within 1-2 business days with return instructions.

If your item is defective, we will issue credit for the original and return shipping. Otherwise, we will issue a full refund for the product and tax, but not shipping. There will be no restocking fee charged for any returns.

Restrictions

All sales on plush and Webkinz products are final and cannot be returned or exchanged. This includes (but is not limited to): Webkinz, Lil’Kinz, Signature Webkinz, clothes, accessories, bookmarks, bags, and mouse pads.

Stores (Brick and Mortar)

Your item must be in its original unused condition to be returned or exchanged, unless there is a manufacturer defect. You must return the item within 15 days of your purchase with a receipt. The Red Balloon does not offer any product warranties; all warranties are offered by manufacturers. See product manuals for specifics.

Items received as gifts may be exchanged or returned for an in-store credit. All gift returns must be new, unopened, unused, have original packaging and accessories, and must be accompanied by a Red Balloon price sticker.

Restrictions

All sales on plush and Webkinz products are final and cannot be returned or exchanged. This includes (but is not limited to): Webkinz, Lil’Kinz, Signature Webkinz, clothes, accessories, bookmarks, bags, and mouse pads.