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FAQ - Toy Club Membership Update

Look below for answers to commonly asked questions regarding Toy Club Membership and the Toy Club Update. If you have questions or concerns that are not addressed on this page, please visit our Contact Us page or send us an email at customers@redballoontoystore.com

"Are my online account and in-store accounts linked?"

The short and simple answer is - no. Online and in-store Toy Club accounts no longer linked. What does this mean?

  • Online points and in-store points do not sync. Points earned on one account will not be added to the other.
  • Online accounts can only be made online, and in-store accounts can only be made in-store.
  • Rewards earned in-store cannot be redeemed online and vice versa.
  • In-store sales history / receipts cannot be viewed online and vice versa.

    • However if a customer desires to transfer points between accounts, they can make a request. Reach out to us on chat or send us an email at customers@redballontoystore.com and an associate will manually transfer your points for you!



    "What are the Toy Club Red perks?"

    Toy Club Red is now the default tier for all Toy Club Members!

  • Toy Club Red Customers earn 1.5 points for every 1 dollar spent.
  • Exclusive access to Toy Club Days.
  • Access to The Red Balloon Toy Store Anniversary Offer.
  • Recieve our yearly Toy Club Holiday Catalogue via mail.
  • Be notified of The Red Balloon Toy Store's sales and promotions.
  • Be notified of product recalls.


    • "What are the Toy Club Elite perks?

    Toy Club Elite is the second membership tier. Toy Club Elite can be reached by spending at least $500 throughout the year.
    (Customers who are affected by the update will get points added to their account to offset their progess towards Toy Club Elite!)

  • Toy Club Red Customers earn 2 points for every 1 dollar spent.
  • Get gifts wrapped in plain or patterned gift wrap for free. (In-store customers only).
  • Exclusive access to Toy Club Days.
  • Access to The Red Balloon Toy Store Anniversary Offer.
  • Access to The Red Balloon Toy Store Holiday Offer.
  • Recieve our yearly Toy Club Holiday Catalogue via mail.
  • Be notified of The Red Balloon Toy Store's sales and promotions.
  • Be notified of product recalls.


    • "What happens if I was already Toy Club Elite?"

    We want this transition to be as smooth as possible for our customers, so we're making sure that all present and aspiring Elite tier members get the points they need.

    Already Toy Club Elite: Customers who had already reached the Elite tier will have 250 points automatically added to their online accounts to make up for the transition.
    Future Toy Club Elite: Members who were previously in the Red tier earning towards Elite tier will also recieve an appropriate amount of points to make up for the changes brought by this transition.